Ulta is currently underways (in the last week) of their 21 days of Beauty Steals. Nothing really jumped out at my when I first saw the line up. Though now I do regret not going for the Stila In the Light Palettes ($20 on sale) and the Clarisonic Brushes for Buy One Get One Free ($27 for two) though I do admit that I think I have enough Clarisonic Brushes to last the year right now.
I received the e-mail today and was tempted to buy the Cargo Shanghai Nights palette for $20 (originally $39) the colors just looked pretty. I quickly went to the web to see what are other's opinions of Cargo eye shadows because I never owned one. Anyway I decided to grab it for an exchange that I am doing and one for a future gift to a friend along with two CK One Classic Lipsticks $9 (originally $16) to make the free shipping at $50. I am not a new customer to Ulta nor Ulta.com, but for some reason, the website would not take my payment no matter what card I used. The pending charges showed up so its not like I typed in my card number incorrectly.
So I took my complaint to Twitter and Facebook, and received a response from Twitter to e-mail Ulta's customer service, which I did and in turn...I got an automated response that they would get back to me within 24 hours. 24 hours, when the beauty steal is gone.
I really do love Ulta. I love having drugstore and prestige brands. I haven't had a bad experience at Ulta either (though it seems as though many have). But I am underwhelmed by their customer service and ability to let customers make purchases on their website.
I will try making the purchase at various points during the day, but overall I expect to lose out on this deal.